Cancellation Policy 
All reservations must be cancelled by 6.00p.m local time, two days prior to scheduled arrival to avoid a penalty of one night's room charge plus V.A.T
 
Guarantee Policy 
All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after scheduled arrival. 
 
Deposit Policy 
A deposit may be used as a method of guarantee. The following are accepted deposit methods: wire transfer, bank cheque, company cheque, traveller's cheque or a personal cheque. Deposit amount is one night's room charge plus V.A.T sent directly to the hotel. Cheque must clear bank at least 7 days prior to arrival.

Group Booking Policy 
For reservations requiring 5 rooms or more please contact us on 01764 662 634
Alternatively you can email info@cairnlodge.co.uk
 
Pet and Guide Dog Policy 
Animals are not accepted unless assisting guests with disabilities in which case the animals are accommodated free of charge. 
 
Extra Beds 
Extra rollaway beds are available at £35 per night. We are delighted to provide cots for children up to two years of age with our compliments.
 
Meal Plan 
All rates are on a Room Only basis unless otherwise stated.

Online Security 
By making your travel purchase on our online booking engine, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code that is then securely dispatched over the Internet.

Data Protection and Privacy
Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information.
Information is collected lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date.
We will use your personal information for the following reasons so that we can provide you with a first class service:

• To confirm, update and improve customer records
• Identify and inform you of services that may be of interest
• Analyse and develop a relationship with you

Personal information you supply us with and the information about your use of services will only be used by the group, to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party.